We’re Hive Brands Ltd. (company number SC620375), registered in Glasgow, G4 9TG, Scotland. Throughout the site, the terms “we”, “us” and “our” refer to Hive Brands Ltd.
If you have any questions or problems relating to the website, please contact us using our Contact Form.
The product images used on the website are not always an exact representation of the colour or consistency of the honey you will receive due to the natural variation of raw honey. Raw honey will naturally set, so don’t panic. Just put it in lukewarm water (no more than 40 °C) until it turns liquid again.
Keep in mind that honey is unsuitable for infants under 12 months old.
Placing An Order
Persons under the age of 18 should use this website only with the supervision of an adult. Payment information must be provided by or with the permission of an adult.
Our order process allows you to check and amend any errors before submitting your order. Please take the time to read and check your order at each step of the order process.
When your payment is complete, you will receive an email confirming your order and we will receive your order request.
A second email will confirm that the products have been dispatched (a contract between us will only be formed when we send you the Dispatch Confirmation).
If we believe you have failed to act in accordance with these Terms and Conditions, we reserve the right to cancel or suspend your order. Failure on your part includes not paying for ordered products and fraudulent use of our website and/or sales. We also reserve the right at our discretion to bar certain email addresses and telephone numbers from accessing our website to place orders. We won’t accept orders from customers who we’ve barred, cancelled or suspended without prior consent.
All our transactions are securely handled by PayPal. You can pay with a credit or debit card, or using your PayPal account.
The prices on our website are in Pound Sterling and include VAT. The price you see on the website is the price you will be charged. The associated delivery charges will be clearly shown on our website before you place your order.
Prices may change from time to time, but such changes will not affect any order you have already placed, unless, despite our reasonable efforts, some of the products on our website are incorrectly priced. If we discover an error in the price of the products, you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.
We reserve the right to reverse any sales on our website, in case a product was listed with an incorrect price or was sold with an incorrectly calculated discount.
We aim to dispatch all orders on the next working day if the order was placed before 5:00 PM and will take 3-5 working days to deliver. If ordered after 5:00 PM it is still possible that it will leave the warehouse on the next working day, however, sometimes due to volume it is likely that it will be dispatched within 2 working days.
All weekend and bank holiday orders will be dispatched on the following working day.
Please note, that at present we can only deliver to addresses within the United Kingdom.
Standard UK shipping (2-3 days) – £3.95
Express UK shipping (1-2 days) – £4.95
If you have any questions about shipping, please get in touch using our Contact Form.
Shipping Problems Due To An Incorrect Address
Please review your address carefully before submitting your order. If your parcel is returned to us or held by depo due to an incorrectly entered address please contact us for help.
Cancelling Orders And Returns
Product Received Differs From The Product Ordered
If you receive product(s) that differs from the product(s) you ordered please contact us within 14 days.
In case of damage during transit, you are entitled to a refund or replacement at no extra cost to you. Please contact us within 14 days. Please note that we will require photographic proof of the damage.
Product Does Not Meet Your Expectations
Please contact us within 14 days of purchase and we will send you return instructions.
Changed Your Mind
If you decide to cancel your order because you’ve changed your mind you’ll need to cover the costs of returning the products to us (if they’ve already been dispatched). Please contact us within 14 days of purchase. Please note, that open food products cannot be returned.
All returned items should be sent in their original condition and packaging where possible. Please note that we reserve the right to reduce the refund amount if the returned products arrive damaged due to mishandling or inappropriate packaging by the customer.
Events Outside Our Control
We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations caused by any act or event beyond our reasonable control. If such an event takes place we will notify you as soon as possible about any expected delays or cancellation of your order.
You may cancel any order affected by an event outside our control which has continued for more than 30 days. To cancel please contact us.
You acknowledge that all texts, designs, trademarks, logos, brand names, product names, titles, graphics, visual interfaces, photographs, artwork and source code including, but not limited to, the functioning look and feel of such contents contained on this website are owned by us or their respective owners and are protected by trade dress, copyright, patent, and trademark laws and various other intellectual property rights and unfair competition laws.
Special offers and promotions
We reserve the right to withdraw any special offers and promotions at our discretion without a notice.
We have the right to amend these Terms and Conditions at any point in time, effective as soon as they’re placed here. By continuing to use this site you are agreeing to be bound by the amended Terms and Conditions and every time you order products from us, the terms in force at the time of your order will apply.
All purchases from us and transactions through this website are governed by and subject to the laws of Scotland and you agree that the courts of Scotland have exclusive jurisdiction.